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Customer Feedback

SSP PVT LIMITED MARKETING DEPARTMENT SSP:MKD:
AR-GB-03
CUSTOMER FEEDBACK FORM Date :
Calendar
Thank you for filling the customer satisfaction survey. Your kind response will help us to serve you better. CLICK below the “Submit by E-mail” button to submit the survey
Please rate your satisfaction level on a scale of 1-5 in the box.

1=Extremely Satisfied     2=Very Satisfied     3=Satisfied     4=Dissatisfied     5=Extremely Dissatisfied
A) Pre Sales:
(i) Timely response from Sales and Marketing Personnel
(ii) Technical Competence of Sales and Marketing Personnel
(iii) Quality of offer in terms of completeness
B) After Sales – Order execution:
(i) Timely submission of drawings and technical details
(ii) Quality and completeness of Drawings / Documentation
(iii) Actual Delivery time in comparison to Committed delivery
C) After Sales – Operations:
(i) Performance of the plant in terms of capacity
(ii) Performance of the plant in terms of energy efficiency
(iii) Performance of the plant in terms of quality
(iv) Trouble free operation as per guaranteed performance figures
(v) Aesthetic look of the plant
D) After Sales – Service:
(i) Response time of Service Engineers in case of breakdown
(ii) Technical competence of Service Engineers
(iii) Would you like SSP to supply your requirement of spares? Yes / No
E) Kindly give your views on the following:
(a) Would you buy Plant from SSP for your future requirements?
Yes  No
(b) Would you recommend SSP plant to others?
Yes  No
(c) Would you like us to offer you an Annual Maintenance Contract for SSP equipment in your plant?
Yes  No
Name of the Company:
Address:
Phone: Email:
Name Designation
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Turnkey Projects
Dairy Processing Projects
Liquid Milk Processing Plant  |   Milk Powdered Plant   |   Sweetened Condensed Milk Plant  |   Evaporated Milk Plant  |   Malted Milk Plant  |   Casein & Whey Processing Plant  |   Soymilk Plant   |   Soy Milk Powder Plant
Fruits & Vegetable Processing Projects
Fruit Juice, Pulp & Concentration Plants   |   Fruit Juice Powder Plant   |   Vegetable / Fruits Dehydration Plant  |   Tomato Processing Plant   |   Coconut Milk Processing Plant
Food Processing Projects
Instant Coffee Plant  |   Instant Tea Plant   |   Refined Iodised Salt Processing Plant  |   Honey Processing Plant  |   Egg Processing Plant  |   Coffee Creamer Plant  |   Starch, Glucose & Its Derivatives  |   Malt Extract Plant   |   Spirulina Algae Powder Plant
Effluent Treatment Projects
Distillery Effluent  |   Garin Based Distilleries  |   Textile Dyeing Industry  |   Pharmaceutical & Bulk Drug Industries  |   Black Liquor from Pulp & Paper Industries  |   Dye / Dye Intermediates Industries   |   Electroplating Industries
Other Industries
Detergent Powder Projects  |   Gelatine Processing Plant  |   Herbal Extraction Plant  |   Vegetable Dyes Plant   |   Centrifugal Pump
Core Competencies
Industrial Evaporators
Falling Film Evaporator  |   Forced Circulation Evaporator  |   Rising Film Evaporator  |   | Agitated Thin Film Evaporator  |   Scrapped Surface / Thin Film Evaporator  |   Vapour Recompression System (Tvr & Mvr)  |   Expansion of Evaporator
Industrial Dryers
Spray Dryer   |   Freeze Dryer  |   Tumbler Dryer / Sterilizer  |   Fluid Bed Dryer   |   Rotary Dryer  |   Steam Tube Dryer  |   | Spin Flash Dryer  |   Vacuum Band Dryer  |   Agitated Thin Film Dryer
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